dgb33 parts Privacy Policy

1. Introduction and Applicability

This privacy policy applies to all individuals who use the dgb33 parts website and its related services. Whether you are registering, logging in, playing games, or contacting our support team — this policy is in effect at every stage.

This policy should be read together with our Terms and Conditions. Both documents together form the legal basis of the relationship between you and dgb33 parts. If there is any conflict between them, this privacy policy will take precedence.

2. What Information We Collect

dgb33 parts collects several types of information, which can be grouped into the following categories:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Username and password chosen by the user

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account number (to process transactions)
• Deposit and withdrawal history
• Wallet balance and bonus usage records

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Session duration and page visit patterns
• Data obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• List of games played and session duration
• Betting history and win/loss records
• VIP points accumulation data

3. Purpose of Using Information

dgb33 parts uses collected information only for specific and legitimate purposes. We do not collect unnecessary information or sell information to third parties without consent.

• Account Management: For registration, login, password recovery, and account verification.
• Financial Transactions: For processing secure deposits and withdrawals.
• Customer Support: To understand issue history when providing assistance via live chat or email.
• Fraud Prevention: To ensure account security and detect suspicious activity.
• Responsible Gaming: To monitor users' gaming patterns and identify signs of excessive play.
• Product Improvement: To analyse and improve services in order to enhance the user experience.
• Legal Compliance: To maintain records required for compliance with applicable laws and regulations.

4. Information Sharing and Disclosure

dgb33 parts never sells or rents your personal information for commercial purposes. However, information may be shared with specific parties in certain circumstances:

4.1 Service Providers

Payment gateway operators, technology partners, and security verification firms — who help keep our services running — receive only the information needed for their specific role.

4.2 Legal Authorities

We are legally obliged to provide required information in response to court orders, lawful requests from law enforcement agencies, or obligations under applicable law.

4.3 Fraud Prevention

If fraud or money laundering is suspected on an account, information may be shared with the relevant authorities.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the dgb33 parts website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the website. They maintain login sessions, verify security tokens, and remember language preferences. Disabling them will prevent the website from functioning properly.

5.2 Analytics Cookies

Analytics cookies are used to understand which parts of the website are used most and how users navigate between pages. This information is completely anonymous.

5.3 Cookie Controls

You can delete or disable cookies at any time from your browser settings. Keep in mind that disabling essential cookies may limit some services.

6. Data Security Measures

dgb33 parts has put in place both technical and administrative measures to keep your information secure.

• SSL Encryption: All communication on the platform is encrypted with SSL technology, so no one can intercept data in transit.
• Password Hashing: Your password is not stored directly — it is converted using industry-standard hashing methods.
• OTP Verification: For security-sensitive actions (such as withdrawal or password changes), identity is confirmed by sending an OTP to your mobile.
• Access Controls: Only authorised staff can access user information, and a log is kept of who accessed what and when.
• Regular Security Reviews: Regular security assessments are conducted to identify system vulnerabilities.

Even so, no digital system is entirely free of risk. We strive to ensure the highest level of protection, but cannot guarantee it completely.

7. Data Retention Period

dgb33 parts retains your information only for as long as necessary. The general policy is:

• Information from active accounts is retained for as long as the account remains active.
• Financial records are kept for a defined period after an account is closed or deactivated, to meet legal obligations.
• If consent for marketing communications is withdrawn, the relevant information is deleted as soon as reasonably possible.
• Information related to fraud investigations is retained until the investigation is complete.

8. Your Rights

As a dgb33 parts user, you have several rights over your own information.

8.1 Right to Access

If you want to know what information we have collected about you, submit a request via live chat or email. We will provide the information within a verifiable timeframe.

8.2 Right to Correction

If any information in your profile is incorrect, contact the support team to have it corrected. Additional verification may be required for changes to identity information.

8.3 Right to Deletion

You may request to close your account and have your information deleted. However, we are obliged to retain information covered by legal requirements (such as financial transaction records) for a set period.

8.4 Right to Object to Processing

You may contact us at any time to stop receiving direct marketing messages or to object to the use of your information for certain specific purposes.

9. Responsible Gaming and Data

dgb33 parts believes that gaming should be enjoyable — we stay alert to ensure it does not become a problem. Using gaming activity data, we actively identify users whose play patterns may be a cause for concern.

The responsible gaming policy explains in detail how you can set your own deposit limits, control session time, and take a break if needed. When you use these tools, your related information is stored securely.

10. Protection of Minors

dgb33 parts strictly restricts its services to users aged 21 and above. Age is confirmed at the time of registration and identity verification. If we are notified that a minor's information has been collected by mistake, we immediately close that account and delete the associated information.

11. Policy Changes

dgb33 parts may update this privacy policy from time to time. If there are any significant changes, we will send advance notice to your registered mobile number or email.

Each version will show a "Last Updated" date at the top of the page. Continued use of the site after an update constitutes acceptance of the new policy. We therefore recommend reading this page regularly.

To learn more about our terms of service and understand your rights and responsibilities regarding your account, visit our About Us page.

12. Third-Party Links

The dgb33 parts website may occasionally reference third-party services, such as game studios or payment methods. These third parties have their own privacy policies, and their policies will apply when you use their services. We are not responsible for the data protection practices of third parties.